Return and Refund Policy

It's simple.  We understand that mistakes happen sometimes.  Most, if not all of our items are custom made for you.  Normally that means there are no returns or refunds. But, if we make an error, we will either fix it, replace the item, or offer a refund if neither of those are viable options.  We are not responsible if you make an error (spelling, imagery, etc.), therefore, we cannot offer a refund or a new product on our dime.  In an effort to hopefully eliminate such errors, if we see something spelled inconsistent from its "normal" spelling, we'll do our best to contact you first for verification. We will also send you a draft for your approval prior to engraving the item.  If after all that, you end up unhappy with our product, please let us know and we will do our best to come to a resolution with you.  

While we absolutely love customizing our products for you, we unfortunately cannot use images that have copyright and/or trademark protections unless you have permission, or we have permission.  Doing that would put us out of business, and then we wouldn't be able to make cool stuff for you (frowny-face) so we can't let that happen.  You mean too much to us.

Grizzly Peak Customs does reserve the right to refuse service, should we deem an image or text too graphic, racially insensitive, immoral, slanderous, etc.  Trust us, we don't like to do that, so please make an effort to keep requests within the boundaries of these rules.  We really appreciate it and we thank you.